Frequently Asked Questions

Where is my order???

As strange as it may sound, a missing order is generally NOT due to Australia Post losing the item. This happens relatively scarcely.

If you have not yet received an order despatched/fulfilled notification by email, then please double check whether your item was a "Coming Soon" or "Pre-Order" promotion. If so, then you should find an estimated shipping date on the item page.

Sometimes, items from either The Perth Mint or Royal Australian Mint also face delays of two weeks or more. Anything longer than this will usually be flagged - however, please be aware that this can happen unexpectedly.

Don't forget too, that if you've selected "Untracked Shipping" as your postage option, then that's exactly what you will get. These parcels cannot be tracked and sometimes take up to 6 weeks to arrive!

What if my item was returned by Australia Post without my consent??

Every parcel return-to-sender is different. However, if a parcel has been returned to Melbourne Coin Co. due to non-collection from the post office, or because an incomplete address was supplied at time of order, then please click THIS LINK to purchase return postage. Please add your order number in the notes when completing check out. Once confirmed, we will send your order to you again. If the fault for non-delivery lies elsewhere, please email info@melbournecoinco.com for assistance.

Do you have a shop front or allow pick up of orders?

Unfortunately, there is not currently a physical shop front, nor is it possible for orders to be picked up in person. For the time being at least, Melbourne Coins & Collectables is an online store only. This is purely for security reasons.

My parcel arrived damaged or missing items. What should I do?

Very rarely, Australia Post (or other couriers) will deliver parcels that are damaged. In other cases, items may go missing from your delivery. If either of these events occur, please retain all packaging, including the box, and take photos of everything. Please then forward all of this info, with a description of the issue to info@melbournecoinco.com

I’d like to sell and/or value my coin collection

At this time, Melbourne Coins & Collectables co. is unable to buy or otherwise value collections.

I’m looking for a specific item – can you help?

Yes! Probably! Fill out the contact form at the bottom of the page, detailing which item/s you are looking for, and it’s quite likely something that can be sourced.

How much is my ‘HH’ $2 coin worth?

The quick answer - not a lot.

Every now and again, the general media gets hold of a story concerning the initials 'HH' discovered on a $2 coin. These are genuine Australian legal tender coins, and the initials of the designer, Horst Hahne (HH), were minted on the $2 coin during its first two years of existence, 1988 & 1989. Only two years out of more than two decades! Wow! However, on the flipside, these were the first two years of the $2 coin, and nearly two million coins were produced and released. That's 2,000,000! There are still plenty of the HH coins out there in the wild.

In perfect condition, you might be able to sell your 1988 $2 coin on eBay for $8-$10. Still a considerable raise on face value but certainly not a quit-your-job-punch-your-boss-in-the-face type occasion.

What is the return policy?

The returns policy can be found here: https://melbournecoinco.com/pages/refund-policy

As a general rule, any returns requested after 30 days, will likely be denied. Any returns will need to be received in perfect condition before any refund can be issued.

What are your shipping options?

All shipping options can be found on the Shipping page - here: https://melbournecoinco.com/pages/shipping

Most are dependent on the value of your order, as insurance always applies. Domestically, within Australia, if your order is above $500, it'll ship for free.

How do I make changes to an order I’ve already placed? Can I combine shipping and receive a refund?

Unfortunately, once you have finalised and paid for an order, you are unable to make changes yourself. Please email info@melbournecoinco.com with any requests for additions or shipping combos.

What are your office hours?

General in-office hours are listed below. Of course, though, at any given time during the day, I might be at the Post Office, or out the back packing orders. So, please, bear with me and keep trying!

Monday: 10am-4pm

Tuesday: 10am-4pm

Wednesday: 10am-4pm

Thursday: 10am-4pm

Friday: 10am-4pm

Please send an email to info@melbournecoinco.com

How do I contact your company if my question isn’t answered here?

Your best bet is to send an email to info@melbournecoinco.com! However, there are a bunch of additional options over on the Contact Me page at https://melbournecoinco.com/pages/contact-us. Alternatively, simply fill out the form at the bottom of this page and your message will get through!