Frequently Asked Questions

Unfortunately, there is not currently a physical shop front, nor is it possible for orders to be picked up in person. For the time being at least, Melbourne Coins & Collectables is an online store only.
At this time, Melbourne Coins & Collectables co. is unable to buy or otherwise value collections.
Yes! Probably! Fill out the contact form at the bottom of the page, detailing which item/s you are looking for, and its quite likely something that can be sourced.
As strange as it may sound, a missing order is generally NOT due to Australia Post losing the item. This happens relatively scarcely.
If you have not yet received an order despatched/fulfilled email then please double check whether your item was a "Coming Soon" or "Pre-Order" promotion. If so, then you should find an estimated shipping date on the item page.
Sometimes, items from either The Perth Mint or Royal Australian Mint also face delays of two weeks or so. Anything longer than this will usually be flagged - however, please be aware that this can happen.
Don't forget too, that if you've selected "Untracked Shipping" as your postage option, then that's exactly what you will get. These parcels cannot be tracked and sometimes take up to 6 weeks to arrive!
The quick answer - not a lot.
Every now and again, the general media gets hold of a story concerning the initials HH discovered on a $2 coin. This is a genuine occurrence, and the HH were struck on the first two years of the $2 coin's existence, 1988 & 1989. On the flipside, these were the first two years of the $2 coin, and nearly two million coins were produced and released. That's 2,000,000! 
In perfect condition, you might be able to sell your 1988 $2 coin on eBay for $8-$10. Still a considerable raise on face value but certainly not a quit-your-job-punch-your-boss-in-the-face type occasion.
The returns policy can be found here: https://melbournecoinco.com/pages/refund-policy
As a general rule, any returns requested after 30 days, will likely be denied. Any returns will need to be received in perfect condition before any refund can be issued.
All shipping options can be found on the Shipping page - here: https://melbournecoinco.com/pages/shipping
Most are dependant on the value of your order, as insurance always applies. Domestically, within Australia, if your order is above $500, it'll ship for free.
Unfortunately, once you have finalised and paid for an order, you are unable to make changes.
General in-office hours are listed below. Of course though, at any given time during the day, I might be at the Post Office, or out the back packing orders. So, please, bear with me and keep trying!

Monday: 9am-5pm
Tuesday: 9am-4pm
Wednesday: 9am-5pm
Thursday: 9am-5pm
Friday: 9am-4pm

If unable to get through via phone, please send an email to info@melbournecoinco.com
Your best bet is to send an email to info@melbournecoinco.com! However, there are a bunch of addtional options over on the Contact Me page at https://melbournecoinco.com/pages/contact-us. Alternatively, simply fill out the form at the bottom of this page and your message will get through!